Order tracking

Once you have completed your order on our online 3d printing service, you can track your order simply going to the order tracking page . The following topic will help you understand how you can follow your order online :

Tracking your order status

Modifying your order

When an order has been completed it is not possible to add or modify the order. For more information, please refer to our Customer Service page .

Checking order status

It is possible to follow the 3D printing status of your order in your order history there is a status bar that advances each time your objects have completed a step of the 3D printing process,

Order status on 3D printed object

The different stages are :

  • Queing

    The order has just been completed and will be evaluated to ensure that the object(s) are printable.

  • 3D Printing

    The 3D printing process has started on the object in a printing cycle : your 3D file has been sent to one of our high-quality 3D printers.

  • Post Processing

    This is to remove the object(s) from the 3D printing block and to add any required finishes (polishing, dyeing or varnishing)

  • Ready to Ship

    Your 3D print(s) have passed our quality control and the items are being packed and prepared for dispatch.

  • Shipped

    There will confirmation that your 3D print(s) have been dispatched with the transporter and where applicable the tracking number will also be confirmed.

  • Extra verification in progress

    This is when the 3D printing center needs to make additional checks on your 3D print(s) before the 3D printing can commence.

Additional vertification status on 3D printed object

Cancelled objects

If there are objects that do not respect the minimum 3D printing requirements for the chosen material then the objects will be shown as “cancelled”. For instance 3D print polyamid requires a minimum thickness from 0.8 to 1mm depending on your object. To learn more, you can refer to our materials design guidelines .

A separate email will be sent to you to confirm the reason why we were forced to cancel the object(s).

Complete cancellation of order, will be shown like the following:

Order cancellation status on 3D printed object

Partial cancellation of order (only some items in the order cannot be 3D printed), will be shown like the following:

Partial order cancellation status on 3D printed object

Tracking delivery dates for you 3D prints

Changed estimated delivery dates

For more information on delivery dates, you can go on our delivery times and prices page .

If an object do not pass our quality control check, the estimated delivery date may change. There could be a change in the estimated delivery date due the objects did not pass our quality control check. In fact, all of our objects go through a quality control check before they are packed for dispatch. Due to the different requirements for each 3D printing material there can be some objects that would not be to the customers satisfaction, we prefer to refuse these objects and start the 3D printing process again.

In the unlikely event of there being this issue with your object(s) the 3D printing status bar will start from the beginning.

Failed printing on object in order status on 3D printed object

Tracking dispatched parcel

When your object is dispatched with the delivery courier, there will be a date shown at the end of the status line underneath “shipped”.
If you choose a shipping method which offers a tracking option, a tracking number will be given to you. Then you will be able to track your object as it is shipped to its destination.

Tracking information on 3D printed object

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